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Refund / Cancellation

  • NewIndiaFLorist.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

    • Cancellations will be considered only if the request is made 24 hrs prior to the date of delivery. 100% Refund will be provided if cancellation request is made 24hrs prior to the date of delivery.

    • Cancellation of orders are not possible if order is for Same Day Delivery .

    • Cancellation of special orders / custom are not possible, eg. 5 Star Cakes, Wedding Cakes, Special Shape Cake, etc .

    • NewIndiaFlorist.com does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good, in this case our team will verify the genunity of the claim.

    • No cancellations are entertained for those products that the NewIndiaFlorist.com marketing team has obtained on special occasions like Rakhi, Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

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